Absolutely! Once your order has been dispatched, you'll receive a tracking link via email so you can follow your parcel's journey.

We offer free tracked shipping on all eligible orders. Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Orders are typically processed within 2–3 business days.

Once dispatched, most orders arrive within 7–20 business days, although delivery times may vary depending on your destination and carrier.

Delivery may take longer during peak periods, holidays, severe weather, or other unforeseen shipping delays.

We work with trusted international suppliers to bring you carefully selected dog accessories at competitive prices. Most orders are shipped directly from our supplier network and include full tracking.

We currently ship to selected international markets. Available shipping destinations are displayed during checkout and may expand over time

Some products may be shipped from different supplier locations, so your items may arrive in separate packages even if they were ordered together.

Each shipment will have its own tracking number, and you'll receive tracking updates for every parcel.

While we always aim to deliver orders as quickly as possible, delays can occasionally occur due to shipping carrier disruptions, seasonal demand, customs processing (where applicable), or weather conditions.

If your order hasn't arrived within the expected delivery timeframe, please contact us at hello@thecaninelounge.com with your order number, and we'll gladly assist.

If your parcel appears to be lost in transit, please contact us at hello@thecaninelounge.com.

We'll work with the shipping carrier to investigate the shipment and help determine an appropriate resolution where possible.

If you notice an error in your shipping address, please contact us as soon as possible.

If your order has not yet been processed, we'll do our best to update the address before dispatch.

Once an order has been shipped, we cannot guarantee that the address can be changed. Orders shipped to an incorrect address provided during checkout may not be eligible for a refund or replacement.

If your tracking shows your parcel has been delivered but you haven't received it, we recommend:

• Double-checking your shipping address.
• Looking around your property or designated delivery location.
• Asking neighbours, household members, or building management if they accepted the parcel.
• Contacting your local postal service or delivery carrier for additional delivery information.

If you're still unable to locate your parcel, please let us know. We'll gladly provide any tracking information needed to assist with the carrier's investigation.

You'll be charged as soon as your order is placed and your payment has been successfully processed.

You'll receive an order confirmation email shortly after your purchase with your order details and receipt. If you don't see it, please check your spam or junk folder.

We accept:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Google Pay
• Shop Pay

We do not currently accept PayPal.

Please note that the availability of certain payment methods may vary depending on your country, bank, or card issuer.

All payments are processed securely through Shopify and our trusted payment providers using industry-standard encryption and security measures.

Discount codes must be entered during checkout and cannot be applied after an order has been placed.

Unless otherwise stated, only one discount code may be used per order.

Payments can occasionally fail for several reasons, including:

• Your billing information doesn't match your card details.
• Your card has expired or has insufficient available funds.
• Your bank has declined the transaction for security reasons.
• Your card isn't enabled for online or international purchases.

Please double-check your payment information or try a different payment method. If you continue experiencing issues, feel free to contact us—we're happy to help.

Yes. We accept payments from customers in our supported markets using the payment methods available during checkout.

Available payment methods may vary depending on your country and payment provider.

Prices are displayed in the currency available for your selected market. The final amount charged will be shown during checkout before you complete your purchase.

If your bank or card provider uses a different billing currency, they may apply their own exchange rate or foreign transaction fees.

We do our best to display our products as accurately as possible. However, colours and appearance may vary slightly due to lighting, photography, screen settings, or minor manufacturing differences.

We recommend reviewing the product description, sizing information, and care instructions before placing your order.

We do not offer returns or exchanges for change of mind, incorrect size selection, or colour preference.

If your item arrives damaged, defective, or significantly different from its description (including measurements that do not reasonably match our published size chart), you may be entitled to a remedy under the consumer protection laws that apply to your purchase, including Consumer Law where applicable.

Please contact us within 7 days of delivery at hello@thecaninelounge.com  and include:

• A clear explanation of the issue.
• Up to five (5) clear photos showing the problem.

We'll review your request and work with you to determine an appropriate resolution.

Sizing Assistance

We provide detailed sizing charts and measurement guides to help you choose the correct size before ordering.

If you believe the item you received does not match the measurements shown in our published size chart, please contact us and include:

• Photos of the product on your dog.
• The measurements you used when selecting the size.

Where appropriate, we may offer one replacement per order as a goodwill gesture. Any goodwill replacement is provided at our sole discretion and does not limit your rights under applicable consumer protection laws.

Because we do not accept returns for change of mind, return shipping generally does not apply.

If your item arrives damaged, defective, or incorrect, we'll advise you of the most appropriate resolution after reviewing your claim.

Not at this time.

All orders are packaged carefully to help protect your items during transit.

If you need to cancel your order, please contact us at hello@thecaninelounge.com as soon as possible.

If your order has not yet entered processing, we'll do our best to accommodate your request.

Once an order has begun processing or has been dispatched, we may no longer be able to cancel it.