Absolutely! Once your order has been dispatched, you'll receive a tracking link via email so you can follow your parcel's journey.

We offer free tracked shipping on every order to our supported shipping destinations. No minimum purchase required.

Most orders are dispatched the same or next business day (Monday–Friday). Some colours, sizes, or product variants may require up to 2 business days for processing.

Most orders are estimated to arrive within 7–14 business days.

Delivery times may vary depending on your destination, customs processing, seasonal demand, weather conditions, or carrier delays.

We work with trusted international suppliers to bring you carefully selected dog accessories at competitive prices. Most orders are shipped directly from our supplier network and include full tracking.

We currently ship to selected international markets. Available shipping destinations are displayed during checkout and may expand over time

Some products may be shipped from different supplier locations, so your items may arrive in separate packages even if they were ordered together.

Each shipment will have its own tracking number, and you'll receive tracking updates for every parcel.

While we always aim to deliver orders as quickly as possible, delays can occasionally occur due to shipping carrier disruptions, seasonal demand, customs processing (where applicable), or weather conditions.

If your order hasn't arrived within the expected delivery timeframe, please contact us at hello@thecaninelounge.com with your order number, and we'll gladly investigate and assist.

If your parcel appears to be lost in transit, please contact us at hello@thecaninelounge.com with your order number.

We'll work with the shipping carrier to investigate the shipment. If the parcel is confirmed lost or cannot be delivered, we'll arrange an appropriate resolution, including a replacement or refund where required under applicable consumer protection laws.

If you notice an error in your shipping address, please contact us as soon as possible.

If your order has not yet been processed, we'll do our best to update the address before dispatch.

Once an order has been shipped, we cannot guarantee that the address can be changed.

If an incorrect address provided during checkout results in an unsuccessful delivery, please contact us so we can review the circumstances and available options. Refunds or replacements will depend on the situation and applicable consumer protection laws.

If your tracking shows your parcel has been delivered but you haven't received it, we recommend:

• Double-checking your shipping address.
• Looking around your property or designated delivery location.
• Asking neighbours, household members, or building management if they accepted the parcel.
• Contacting your local postal service or delivery carrier for additional delivery information.

If you're still unable to locate your parcel, please contact us at hello@thecaninelounge.com with your order number.

We'll investigate the delivery with the shipping carrier, review the available tracking information, and work toward an appropriate resolution in accordance with applicable consumer protection laws.

You'll be charged as soon as your order is placed and your payment has been successfully processed.

You'll receive an order confirmation email shortly after your purchase with your order details and receipt. If you don't see it, please check your spam or junk folder.

We accept:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Google Pay
• Shop Pay

We do not currently accept PayPal.

Please note that the availability of certain payment methods may vary depending on your country, bank, or card issuer.

All payments are processed securely through Shopify and our trusted payment providers using industry-standard encryption and security measures.

Discount codes must be entered during checkout. We do not apply promotional codes retroactively to completed orders.

Multiple discount codes may only be combined when permitted by the promotion's terms and conditions.

Payments can occasionally fail for several reasons, including:

• Your billing information doesn't match your card details.
• Your card has expired or has insufficient available funds.
• Your bank has declined the transaction for security reasons.
• Your card isn't enabled for online or international purchases.

Please double-check your payment information or try a different payment method. If you continue experiencing issues, feel free to contact us—we're happy to help.

Yes. We accept payments from customers in our supported markets using the payment methods available during checkout.

Available payment methods may vary depending on your country and payment provider.

Prices are displayed in the currency available for your selected market. The final amount charged will be shown during checkout before you complete your purchase.

If your bank or card provider uses a different billing currency, they may apply their own exchange rate or foreign transaction fees.

We do our best to display our products as accurately as possible. However, colours and appearance may vary slightly due to lighting, photography, screen settings, or minor manufacturing differences.

We recommend reviewing the product description, sizing information, and suitability guidance before placing your order.

We do not offer returns or exchanges for change of mind, incorrect size selection, or colour preference, except where required by applicable consumer protection laws.

If your item arrives damaged, is defective, is incorrect, or does not reasonably match its published description or measurements, please contact us at hello@thecaninelounge.com as soon as reasonably possible.

To help us review your concern, please include:

• Your order number.
• A brief explanation of the issue.
• Clear photographs showing the problem, where available.

We'll review your request and provide an appropriate resolution in accordance with applicable consumer protection laws, including Australian and New Zealand consumer guarantees where applicable.

Sizing Assistance

We provide detailed sizing charts and measurement guides to help you select the most suitable size before ordering.

If you believe your item does not match our published measurements, please contact us with the measurements used when selecting the size and photographs showing the concern, where practical.

Differences in fit caused by a dog's body shape or proportions do not automatically indicate a product defect.

Where appropriate, we may offer one goodwill replacement per order at our discretion. Goodwill replacements are separate from, and do not limit, your statutory consumer rights.

For further information, please review our Refund & Returns Policy.

We do not accept returns or exchanges for change of mind, incorrect size selection, or colour preference, except where required by applicable law.

If your item arrives damaged, is defective, or is incorrect, please contact us before returning it.

We'll review your concern and advise whether a return is necessary. Where a product fails to meet applicable consumer guarantees, reasonable return shipping costs will be covered or reimbursed as required by law.

In some cases, we may resolve the issue without requiring the product to be returned.

Not at this time.

All orders are packaged carefully to help protect your items during transit.

If you need to cancel your order, please contact us at hello@thecaninelounge.com as soon as possible.

If your order has not yet entered processing, we'll do our best to accommodate your request.

Once an order has begun processing or has been dispatched, we may no longer be able to cancel it.