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Privacy policy
Last updated: January 5, 2026
This Privacy Policy applies to all customers of The Canine Lounge. We are committed to handling personal information transparently and responsibly.
The Canine Lounge operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy governs matters relating to the collection, processing, and disclosure of personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” means information that identifies, relates to, or can reasonably be linked to you. It does not include information that has been de-identified or anonymised.
Depending on how you interact with our Services, we may collect the following types of personal information:
Contact details such as your name, billing address, shipping address, email address, and phone number
Payment information, including payment method details and transaction confirmations (payment data is processed securely by Shopify and payment providers)
Account information, such as preferences and settings if you create an account
Order and transaction information, including items viewed, added to cart, purchased, returned, or cancelled
Communications, including messages you send to us for customer support
Device and technical information, such as IP address, browser type, and network information
Usage data, including how you interact with our website and Services
Sources of Personal Information
We may collect personal information from:
You directly, when you place an order, contact us, or use our Services
Your device, automatically through cookies and similar technologies
Service providers who support our website, payments, analytics, marketing, fulfilment, and shipping
Third-party partners where permitted by law
How We Use Your Personal Information
We use personal information to:
Provide and operate our Services, including processing orders, payments, shipping, returns, and customer support
Communicate with you, including order confirmations, shipping updates, and customer service responses
Improve and personalise your experience, such as remembering preferences and analysing website usage
Marketing and advertising, including sending promotional emails (where permitted) and showing relevant ads
Security and fraud prevention, to protect our store, customers, and transactions
Legal compliance, including meeting regulatory obligations and enforcing our policies
Cookies & Tracking Technologies
We use cookies and similar technologies to operate our website, analyse traffic, and deliver relevant advertisements.
These technologies may collect information about your device, browser, IP address, and interactions with our website. By continuing to use our website, you consent to the use of cookies and tracking technologies in accordance with this Privacy Policy. You can manage or disable cookies through your browser settings.
Marketing & Advertising
Meta (Facebook / Instagram) Advertising
We use Meta advertising tools, including the Meta Pixel, to measure ad performance and show relevant advertisements. This may involve collecting information such as device data and interactions with our website.
You can manage your advertising preferences through your Facebook and Instagram account settings.
Google Analytics
We use Google Analytics to understand how visitors use our website. This information is used in aggregated form to analyse website performance and improve user experience.
You can manage analytics preferences through your browser or Google account settings.
How We Share Personal Information
We may share personal information with:
Shopify and service providers that support payments, analytics, marketing, fulfilment, shipping, and IT services
Marketing and advertising partners, where permitted, to deliver relevant advertising
Legal or regulatory authorities, where required by law
Business partners, in connection with a merger, restructuring, or sale of assets
All third parties are expected to handle personal information responsibly and in accordance with applicable laws.
International Data Transfers
Our service providers, including Shopify, may process personal information in countries outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with applicable privacy laws.
Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Data Security & Retention
We take reasonable measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights & Choices
Depending on your location and applicable law, you may have rights to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information (subject to legal obligations)
Opt out of marketing communications at any time
You can exercise these rights by contacting us using the details below. We will respond in accordance with applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised date.
Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us at: