Privacy Policy

Last updated: October 21, 2026

At The Canine Lounge, we respect your privacy and are committed to handling personal information transparently and responsibly.

The Canine Lounge operates this website and online store, including its products, content, features, and services (the "Services"). Our store is powered by Shopify, which helps us provide a secure and convenient shopping experience.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, make a purchase, or communicate with us.

If there is a conflict between our Terms & Conditions and this Privacy Policy concerning the handling of personal information, this Privacy Policy governs those matters, subject to applicable law.

Personal Information We Collect

Personal information means information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect:

• Contact information: Your name, email address, phone number, billing address, and shipping address.
• Payment information: Payment method information, transaction details, and payment confirmations. Payment details are processed through Shopify and authorised payment providers.
• Account information: Account details, preferences, and settings where applicable.
• Order information: Products viewed, added to your cart, purchased, returned, or cancelled.
• Communications: Messages, enquiries, and information you provide when contacting customer support.
• Technical information: IP address, browser type, device information, and similar technical data.
• Usage information: How you interact with our website, including pages viewed, products browsed, and interactions with our Services.

You may choose not to provide certain information, but some details are necessary to process purchases, arrange delivery, or respond to enquiries.

Sources of Personal Information

We may collect personal information:

• Directly from you when you place an order, contact us, or interact with our Services.
• Automatically through cookies, analytics tools, and similar technologies.
• From service providers involved in payments, shipping, fulfilment, analytics, and customer support.
• From marketing and advertising partners where permitted by applicable law.

Where required, we provide appropriate notice about personal information obtained from third parties.

How We Use Your Personal Information

We use personal information to:

• Process orders: Handle purchases, payments, shipping, returns, and refunds.
• Communicate with you: Send order confirmations, tracking updates, and customer support responses.
• Improve our Services: Understand customer preferences, analyse website performance, and improve the shopping experience.
• Marketing and advertising: Send promotional communications where permitted and measure or deliver relevant advertising.
• Security and fraud prevention: Protect our store, customers, and transactions.
• Legal compliance: Meet applicable legal obligations and respond to lawful requests.

We handle personal information for these purposes in accordance with applicable privacy laws.

Cookies & Tracking Technologies

We use cookies and similar technologies to support website functionality, understand visitor activity, and measure advertising performance.

These technologies may collect information about your device, browser, IP address, and interactions with our website.

Some cookies are necessary for essential functions, such as maintaining your shopping cart and supporting checkout.

Other technologies may be used for analytics, advertising measurement, and personalised marketing, subject to applicable laws and privacy preferences.

Where required, we request consent before using non-essential tracking technologies.

You can manage cookies through your browser settings and through any privacy preference controls made available on our website.

Disabling certain cookies may affect website functionality.

Marketing & Advertising

Meta (Facebook and Instagram)

We use Meta advertising tools, including the Meta Pixel, to measure advertising performance and understand how visitors interact with our website.

Depending on your privacy choices and applicable law, these tools may collect or receive information about website interactions and device activity for advertising measurement and personalisation.

You can manage advertising preferences through your Facebook and Instagram account settings.

Google Analytics

We use Google Analytics to better understand website traffic, visitor interactions, and overall website performance.

Analytics tools may collect technical and usage information, which helps us evaluate and improve our Services.

You can manage relevant privacy preferences through available website controls, browser settings, and Google account settings.

Email Marketing

We may send promotional emails, product updates, and special offers where permitted by applicable law.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.

Transactional communications, such as order confirmations and delivery updates, are separate from promotional marketing.

How We Share Personal Information

We may share personal information with service providers and partners where necessary to operate our business, including:

• Shopify: To operate our online store and support transactions.
• Payment providers: To process payments and assist with transaction security.
• Suppliers and fulfilment partners: To prepare and fulfil customer orders.
• Shipping carriers: To deliver packages and provide tracking information.
• Marketing and analytics providers: Including Meta and Google, where permitted by applicable law and relevant privacy preferences.
• Technology and customer support providers: To maintain our Services and respond to enquiries.
• Legal or regulatory authorities: Where disclosure is required or permitted by law.

Personal information may also be disclosed where necessary in connection with a business sale, merger, or restructuring, subject to applicable legal requirements.

We expect service providers handling personal information on our behalf to maintain appropriate safeguards and comply with applicable privacy obligations.

Shopify Data Processing

Our store is powered by Shopify, which processes customer information to operate our Services and provide additional features, including personalisation, analytics, and advertising improvements. These services may use information about customer interactions with our store, Shopify, and other merchants. Information may also be shared with Shopify and service providers located in other countries.

For more information about how Shopify handles personal information, please visit Shopify's Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

International Data Transfers

The Canine Lounge serves customers across supported international markets and works with international technology, fulfilment, and shipping providers.

As a result, personal information may be processed, stored, or accessed in countries outside the country where you live, including the United States and other locations where our service providers operate.

Where applicable privacy laws require safeguards for international transfers or disclosures, we take reasonable steps to meet those requirements.

Customers may contact us for further information about how their personal information is handled internationally.

Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under that age.

If you believe a child has provided us with personal information, please contact us so we can review the matter and take appropriate action.

Data Security & Retention

We take reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

Our store uses Shopify and other service providers that maintain security measures to support online transactions and data processing.

However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

We retain personal information only for as long as reasonably necessary to provide our Services, fulfil orders, comply with legal obligations, resolve disputes, and maintain necessary business records.

When information is no longer required, we take appropriate steps to delete or de-identify it, where required and reasonably practicable.

Your Privacy Rights & Choices

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable, subject to legal and recordkeeping obligations.
• Withdraw consent where processing relies on consent.
• Unsubscribe from marketing communications.
• Exercise other privacy rights provided under applicable law.

To make a privacy-related request, please contact us at hello@thecaninelounge.com.

We may need to verify your identity before processing certain requests to protect your information.

We'll respond within the timeframes required by applicable law.

Privacy Questions & Complaints

If you have concerns about how The Canine Lounge collects, uses, stores, or shares personal information, please contact us at hello@thecaninelounge.com.

Please provide a description of your concern and any relevant details so we can investigate.

We'll review your complaint, explain our findings, and take appropriate action where necessary.

If your concern remains unresolved, you may have the right to contact the relevant privacy regulator, including the Office of the Australian Information Commissioner or New Zealand's Office of the Privacy Commissioner, where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, or applicable legal requirements.

Any updates will be published on this page with a revised "Last updated" date.

Where required by law, we'll provide additional notice or obtain consent for material changes to how personal information is handled.

Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact:

The Canine Lounge

Email: hello@thecaninelounge.com

Our customer support team is officially available Monday to Friday, and we aim to respond to enquiries within 1 business day.

Thank you for trusting The Canine Lounge with your information. We value your privacy and are committed to handling your personal information responsibly.