Shipping policy

Last updated: August 2, 2026

At The Canine Lounge, we offer tracked shipping to our supported markets. We work with trusted suppliers and shipping partners to ensure your order arrives safely, and we'll keep you updated throughout the journey.

Shipping Timeframes

Most orders are dispatched the same or next business day (Monday–Friday). Some colours, sizes, or product variants may require up to 2 business days for processing.

Most orders are estimated to arrive within 7–14 business days. Delivery times may vary depending on your destination, customs processing (where applicable), seasonal demand, weather conditions, carrier delays, or other circumstances beyond our control.

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking information.

Shipping Destinations

We currently ship to selected countries. Available shipping destinations and estimated delivery timeframes are displayed during checkout and may change as we continue expanding into new markets.

Split Shipments

Some products are shipped directly from our trusted suppliers. If your order contains multiple items, they may arrive in separate packages with individual tracking numbers.

If this happens, don't worry—you'll receive tracking information for each shipment.

Incorrect Shipping Address

If you notice an error in your shipping address, please contact us at hello@thecaninelounge.com as soon as possible.

If your order has not yet been processed, we'll do our best to update the address.

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed. If an incorrect address was provided during checkout, we may not be able to issue a refund or replacement.

Please double-check your shipping details before completing your purchase.

Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us at hello@thecaninelounge.comwith your order number.

While we cannot guarantee carrier delivery times, we'll gladly investigate the shipment and assist where possible.

Delivery delays may occasionally occur due to seasonal demand, customs processing, postal network disruptions, weather events, or other circumstances outside our control.

Marked as Delivered but Not Received

If your tracking information shows your parcel as Delivered but you haven't received it, we recommend that you:

Check around your property, mailbox, or any safe delivery location.

Ask neighbours, household members, or your building management if they accepted the parcel.

Contact your local postal service or delivery carrier for additional delivery information.

If the parcel still cannot be located after 48 hours, we recommend lodging a missing parcel enquiry directly with the carrier.

While we're happy to provide any tracking information needed to assist with the investigation, responsibility for the parcel generally transfers once the carrier confirms successful delivery.

Delivery Attempts & Collection

If a delivery attempt is unsuccessful and your parcel is redirected to a local collection point or postal facility, it is the customer's responsibility to collect the parcel within the carrier's specified holding period.

Parcels that are not collected may be returned to the sender.

Lost Parcels

If a parcel is officially confirmed as lost by the shipping carrier, we'll work with the carrier to investigate the shipment and determine an appropriate resolution where possible.

Questions?

If you have any questions about shipping or your order, please contact us at hello@thecaninelounge.com.

Our customer support team is available Monday to Friday, and we aim to respond to all enquiries within 1 business day.