Shipping & Delivery Policy

Last updated: October 21, 2026

At The Canine Lounge, we offer free tracked shipping to our supported markets. We work with suppliers and shipping partners to ensure your order arrives safely, and we'll provide tracking information so you can follow its journey.

Shipping Timeframes

Most orders are dispatched the same or next business day (Monday–Friday). Some colours, sizes, or product variants may require up to 2 business days for processing.

Most orders are estimated to arrive within 7–14 business days. Delivery times may vary depending on your destination, customs processing (where applicable), seasonal demand, weather conditions, carrier delays, or other circumstances beyond our control.

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking information.

Shipping Destinations

We currently ship to selected countries. Available shipping destinations and estimated delivery timeframes are displayed during checkout and may change as we continue expanding into new markets.

Split Shipments

Some products are shipped directly from our suppliers. If your order contains multiple items, they may arrive in separate packages with individual tracking numbers.

If your order is shipped in multiple packages, we'll provide the available tracking information for each shipment.

Incorrect Shipping Address

If you notice an error in your shipping address, please contact us at hello@thecaninelounge.com as soon as possible.

If your order has not yet been processed, we'll do our best to update the address.

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

If an incorrect or incomplete address provided at checkout results in an unsuccessful delivery, please contact us so we can review the available options. Refunds or replacements will depend on the circumstances and applicable consumer protection laws.

Please double-check your shipping details before completing your purchase.

Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us at hello@thecaninelounge.com with your order number.

While carrier delivery times cannot be guaranteed, we'll investigate the shipment and assist in finding an appropriate resolution.

Delivery delays may occasionally occur due to seasonal demand, customs processing, postal network disruptions, weather events, or other circumstances outside our control.

Your rights under applicable consumer protection laws remain unaffected.

Marked as Delivered but Not Received

If your tracking information shows your parcel as Delivered but you haven't received it, we recommend that you:

• Check around your property, mailbox, or any safe delivery location.
• Ask neighbours, household members, or building management if they accepted the parcel.
• Check for delivery notifications or additional information from the carrier.

Occasionally, tracking updates may appear before a parcel is physically delivered.

If your parcel still cannot be located, please contact us at hello@thecaninelounge.com with your order number.

We'll investigate the delivery with the shipping carrier, review the available tracking and delivery information, and determine an appropriate resolution in accordance with applicable consumer protection laws.

A tracking status marked as delivered does not automatically exclude a customer from receiving assistance or exercising their statutory rights.

Delivery Attempts & Collection

If a delivery attempt is unsuccessful and your parcel is redirected to a local collection point or postal facility, please collect it within the carrier's specified holding period.

Parcels that are not collected may be returned to the sender.

If your parcel is returned because it was not collected, please contact us so we can review the circumstances and available options, subject to applicable consumer protection laws.

Lost Parcels

If your parcel appears to be lost in transit or has not arrived within a reasonable timeframe, please contact us at hello@thecaninelounge.com with your order number.

We'll work with our shipping partners to investigate the shipment.

If the parcel is confirmed lost or cannot be delivered, we'll arrange an appropriate resolution, including a replacement or refund where required under applicable consumer protection laws.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available under applicable consumer protection laws, including the Australian Consumer Law and New Zealand's Consumer Guarantees Act, where applicable.

Questions?

If you have any questions about shipping or your order, please contact us at hello@thecaninelounge.com.

Our customer support team is available Monday to Friday, and we aim to respond to all enquiries within 1 business day.