Terms of service
Last updated: January 5, 2026
Welcome to The Canine Lounge! These Terms & Conditions govern your access to and use of our website, products, and services. By using our site, you agree to the following terms — so please read them carefully.
About Us
The Canine Lounge is an online dog accessory store offering curated gear for dog travel and daily adventures. We work with trusted international suppliers and operate on Australian hours (Monday to Friday, 9am–5pm AEST). Please note that while we’re based overseas, we’re committed to supporting our Aussie customers with reliable, high-quality service.
Products & Pricing
All prices listed are in Australian Dollars (AUD) and include GST (if applicable). We reserve the right to change pricing, product availability, or discontinue items at any time without notice.
Product images are provided by our suppliers and may vary slightly from the actual product. We aim to keep descriptions accurate and up to date, but we can't guarantee perfect accuracy 100% of the time.
Orders & Payment
We accept payments via major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Shop Pay. Orders are processed once full payment has been received. We do not accept PayPal.
Shipping
We ship exclusively to Australian addresses. Shipping times may vary depending on the product and supplier location. Estimated delivery timeframes are listed on each product page and are subject to change due to postal delays, high demand periods, or unforeseen carrier disruptions.
All parcels include tracking, and you’ll receive a confirmation once your order has been dispatched.
Returns & Refunds
We do not accept returns or exchanges for change of mind, incorrect size selection, or colour preferences.
Please review all sizing guides and product details carefully before placing your order.
If your item arrives damaged, defective, or not as described, you are entitled to a remedy under Australian Consumer Law.
If this occurs, please contact us within 24–48 hours of delivery at hello@thecaninelounge.com with:
• A brief explanation of the issue, and
• Up to 5 clear photos showing the problem.
Once reviewed, we will arrange a replacement or refund in accordance with Australian Consumer Law.
Customer Support
For any order-related enquiries, you can contact us at hello@thecaninelounge.com. We typically respond within 24 hours (Monday to Friday, 9am–5pm AEST).
Intellectual Property
All original content on this website — including text, branding elements, and our custom logo — is the property of The Canine Lounge and may not be used or reproduced without permission.
Product images and descriptions are used with permission from our suppliers and may remain the property of their respective owners. We do not claim ownership over supplier-provided imagery, and such content is used solely for product representation purposes.
If you believe any content on our site has been used without proper authorisation, please contact us at hello@thecaninelounge.com so we can address the issue promptly.
Limitation of Liability
To the extent permitted by law, The Canine Lounge is not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products or services.
Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with the updated date listed above. Continued use of our website and services after changes are made constitutes acceptance of those changes.
Governing Law
These terms are governed by the laws of New South Wales, Australia, and any disputes will be handled under Australian jurisdiction.
🐾 Thank You
By shopping with The Canine Lounge, you agree to these terms and acknowledge that we’re doing our best to deliver a fair, transparent, and reliable experience for dog lovers across Australia.