Terms & Conditions

Last updated: October 21, 2026

Welcome to The Canine Lounge! These Terms & Conditions explain the terms governing your use of our website and purchases from our store.

Please read them carefully before placing an order. By placing an order, you agree to these terms to the extent permitted by applicable law.

About Us

The Canine Lounge is an online dog accessory store offering carefully selected gear for dog travel and everyday adventures.

We work with international suppliers to bring quality products to dog lovers across our supported markets.

Our customer support team is officially available Monday to Friday, and we aim to respond to all enquiries within 1 business day.

Products & Pricing

Prices are displayed in the currency shown for your selected market. Applicable taxes are included or displayed where required by law.

We reserve the right to change product pricing, availability, or discontinue products at any time. Changes to pricing will not affect orders already confirmed at an agreed price, except as permitted by applicable law.

Product images may show slight variations in colour or appearance due to lighting, photography, screen settings, or minor manufacturing differences.

We strive to ensure that all product descriptions, images, measurements, and specifications are accurate and up to date.

If an item received is materially different from its description or does not meet applicable consumer guarantees, customers may be entitled to a remedy under applicable consumer protection laws.

If we discover a significant pricing or product information error affecting an order, we'll contact you to explain the issue and determine an appropriate resolution in accordance with applicable law.

Orders & Payment

We accept major credit and debit cards and the digital payment options displayed at checkout, including supported express payment methods.

Orders are processed once payment has been successfully received.

If a product becomes unavailable after an order has been placed, we'll contact you to discuss the available options, including a refund where applicable.

We do not currently accept PayPal.

Shipping & Delivery

We offer free tracked shipping to our supported shipping destinations.

Available destinations and estimated delivery timeframes are displayed during checkout and, where applicable, on individual product pages.

Delivery estimates may vary depending on your location, supplier processing times, customs clearance, postal delays, seasonal demand, or other circumstances beyond our control.

Once your order has been dispatched, you'll receive a shipping confirmation with tracking information.

For additional information about processing times, deliveries, missing parcels, and shipping arrangements, please refer to our Shipping & Delivery Policy.

Nothing in this section limits your rights under applicable consumer protection laws.

Returns & Refunds

Please review all sizing guides, measurements, product descriptions, and suitability information carefully before placing an order.

If you're unsure about sizing or product suitability, we encourage you to contact us before ordering. We're happy to assist with your questions.

Change-of-mind returns and requests involving an incorrectly selected size are handled in accordance with our Refund Policy and applicable consumer protection laws.

If your item arrives damaged, is defective, is incorrect, or does not match its description, please contact us at hello@thecaninelounge.com as soon as reasonably possible.

• When contacting us, please include:
• Your order number.
• A brief explanation of the issue.
• Clear photographs, where available, to help us assess the problem.

We'll review your request and provide an appropriate resolution, which may include a repair, replacement, refund, or other remedy in accordance with applicable consumer protection laws.

Your statutory consumer rights are not limited by a specific reporting deadline.

Nothing in these Terms excludes or limits your rights under applicable consumer guarantees, including the Australian Consumer Law and New Zealand's Consumer Guarantees Act, where applicable.

For further information, please refer to our Refund Policy.

Customer Support

For questions about your order or our products, please contact us at hello@thecaninelounge.com.

We aim to respond to enquiries within 1 business day (Monday to Friday).

Response times may be slightly longer during busy periods or public holidays.

Intellectual Property

All original content on this website—including our written content, branding, logos, graphics, and other original materials—is the property of The Canine Lounge or its respective rights holders.

Such content may not be copied, reproduced, distributed, or used without the appropriate permission, except as permitted by law.

Product images, descriptions, and other supplier-provided materials remain the property of their respective owners where applicable and are used to represent the products we offer.

If you believe any content on our website has been used without proper authorisation, please contact us at hello@thecaninelounge.com, and we'll investigate the matter.

Limitation of Liability

To the extent permitted by applicable law, The Canine Lounge is not responsible for losses or damages that are not attributable to a breach of our legal obligations or that otherwise fall outside our legal responsibility.

Nothing in these Terms excludes, restricts, or modifies any consumer rights, guarantees, remedies, or entitlement to compensation that cannot lawfully be excluded.

This includes rights to compensation for reasonably foreseeable losses or damages resulting from a failure to meet applicable consumer guarantees.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, services, or legal obligations.

Updates will be published on this page with a revised "Last updated" date.

Updated terms will apply to future use of our website and purchases to the extent permitted by applicable law.

Changes will not retroactively remove statutory rights or alter existing contractual obligations where doing so is not legally permitted.

Applicable Law & Consumer Rights

These Terms & Conditions are subject to applicable laws and regulations.

Nothing in these Terms limits or excludes mandatory consumer rights or protections that apply to customers in their respective jurisdictions.

Where applicable, customers in Australia and New Zealand retain their rights under the Australian Consumer Law and New Zealand's Consumer Guarantees Act.

🐾 Thank You

Thank you for shopping with The Canine Lounge!

We're committed to providing clear product information, reliable customer support, and a fair and transparent shopping experience for every dog lover we serve.

Thanks heaps for choosing The Canine Lounge.